Privacy Policy

Atatix respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you visit www.atatix.net, submit information through our website, register for warranty support, or contact us by email or telephone.

The Atatix brand and this website are operated by [full legal name of the company or individual operating Atatix] (“Atatix,” “we,” “us,” or “our”).

1. Information We Collect

Information you provide

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number, and other contact details you provide.

• Information you submit through contact forms or warranty registration forms.

• Product details, purchase information, and supporting materials you provide when requesting warranty assistance or customer support.

• The content of your questions, messages, and correspondence with us.

If you call us, we may collect your telephone number and information you share during the conversation, and keep notes needed to address your request.

Please do not submit payment card details, government identification numbers, or other sensitive personal information through our contact forms.

Information collected automatically

When you visit our website, our hosting provider and related website services may collect technical and usage information, such as your IP address, browser type, device information, pages viewed, referring website, and the date and time of your visit.

Cookies and similar technologies may also collect information as described below.

2. How We Use Your Information

We use personal information to:

• Respond to your questions and contact requests.

• Provide product assistance and customer support.

• Process warranty registrations, extension requests, and related claims.

• Communicate with you about your request or warranty coverage.

• Operate, maintain, secure, and improve our website and services.

• Prevent misuse, investigate potential fraud, and protect our rights.

• Comply with applicable legal obligations.

Our website does not currently accept purchases or process online payments.

3. How We Disclose Information

We may disclose personal information to:

• Service providers: Providers that help us host our website, manage form submissions, store information, communicate with customers, and provide customer support. Our website is hosted by Squarespace.

• Legal authorities and other parties when necessary: To comply with applicable law, respond to lawful requests, or protect the rights, safety, and security of Atatix, our customers, or others.

• Parties involved in a business transaction: If our business is involved in a merger, acquisition, reorganization, or sale of assets, subject to applicable privacy requirements.

• Other parties at your direction: When you ask us to share information or otherwise authorize a disclosure.

For information about Squarespace’s data practices, visit Squarespace’s Privacy Policy.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support website functionality. Depending on the settings enabled on our website, Squarespace may also use analytics cookies to help us understand visitor activity and improve the website.

You can manage cookies through your browser settings and, where available, the cookie controls displayed on our website. Blocking certain cookies may affect website functionality.

[Before publication, confirm whether additional analytics tools, advertising pixels, embedded services, or other tracking technologies are used, and describe them here if applicable.]

5. How Long We Keep Information

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to requests, administering applicable warranties, resolving disputes, and meeting legal obligations.

When information is no longer needed, we delete it or de-identify it, subject to applicable legal requirements and routine backup retention.

6. Your Privacy Choices and Rights

You may contact us at Support@atatix.net to request access to, correction of, or deletion of personal information you have provided to us.

Depending on where you live and which laws apply, you may have additional rights, including the right to obtain a copy of your information, opt out of certain uses, or appeal a decision about a privacy request.

We will handle requests in accordance with applicable law. We may need to verify your identity before completing a request. Certain information may need to be retained for legal obligations or to administer an ongoing warranty or support matter.

You may choose not to provide information, although this may prevent us from responding to your request or providing the requested support.

7. International Processing

Atatix serves customers in the United States. Your information may be processed outside your state or country, including in China, where our published business address is located, and in countries where our service providers operate.

Privacy laws in these locations may differ from those where you live. Where required, we use appropriate safeguards for international transfers of personal information.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of internet transmission or electronic storage is completely secure.

9. Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, please contact us so we can take appropriate steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Where required by law, we will provide additional notice of material changes.